The Purgatory of Waste
Operations executive Victoria Lindsay brings new meaning to “the boss from hell.”
God decides to enlist her help, not for hell, but for purgatory. It seems that purgatory, the place where sinners go to repent, is overcrowded. Victoria’s challenge is to improve throughput the rate at which souls complete their penance and can go to Heaven.
Applying principles from operations management, lean production and Six Sigma quality practices, Victoria tackles each of the seven terraces with her set of tools. With help from Charlie the Cherub and the terrace angels, she tries different approaches to meet the challenges.
Perhaps the most difficult challenge is her own repentance.
Lord, have mercy!
Linda Brennan, PhD
Linda’s career has spanned management and engineering positions in four Fortune 100 companies, consulting in dozens of industries and teaching leadership, management, and strategy to audiences from undergraduates to executives.
A seasoned professional, she is a widely published author. She earned her PhD from Northwestern University, an MBA from The University of Chicago, and her bachelor’s degree from the Georgia Institute of Technology. A Six Sigma Black Belt, she earned her professional engineering license in Georgia and has been a certified project management professional.
An avid reader, Linda loves to exercise and enjoys her pets. She and her husband Bob live in the Chicago area.
Austin Macauley Publishers
